For hospitals and doctor’s offices, healthcare answering services are essential. These services are very important for many different types of businesses because they can answer calls during off-hours. They can also assist during normal business hours with busy patient check-in/check-out times when other patients are calling to make appointments and ask questions. If you are looking to hire an answering service, ensure you’ve done your due diligence first. For instance, properly trained answering service employees will know how to work through emergencies, relay messages, understand HIPAA regulations and are familiar with medical terminology.
If there is a natural disaster or storm, having a healthcare answering service is essential. When a major disaster occurs, hospitals and offices get overloaded with calls and emergencies. A prime example of this right now is the ongoing current pandemic we are facing as a nation. If these offices are out of touch with procedures and patients, it can actually be dangerous. Patients always need to have a direct line of communication with healthcare professionals. Healthcare answering services can help guarantee this is always the case and that no one is left behind in an emergency.
Employees who are properly trained can also answer questions patients may have about insurance and HIPAA privacy laws. While an employee may not be able to give medical advice, they will be able to answer the questions the patient may have about scheduling, the physicians in the office, and other basic details. If you find that receptionists and nurses in your office are spending a lot of time on the phones, a medical answering service can give them back some of their time. This in turn will give them more time to focus on the patients in the office. Healthcare answering services also help reduce the number of missed calls because there is always someone there to answer your patient calls and assist with rescheduling.
TeleMed is more than just a medical answering service. We provide offices with HIPAA-compliant tools that give their patients the ability to communicate over the internet. If you are seeking information about a medical answering service that fits your office or practice, Call TeleMed today. TeleMed provides reliable and dependable healthcare answering services that are proven to help businesses succeed.