Medical and healthcare professionals are required to follow HIPAA guidelines which make a healthcare answering service essential to the smooth running of their practice. The full-time professionals at a medical answering service have the knowledge, tools, facilities, and procedures to ensure all staff complies with federal regulations. Medical and Health providers would be well advised to outsource their voice messaging communications needs. Medical answering service can help streamline your practice to a single point of contact for appointments and messages, give your patients peace of mind that there is an experienced professional who thoroughly checks messages, maximizes experience by offering callers 24/7 support, and understands the needs of a fast-paced medical facility.
With a professional healthcare answering service, your staff can fully focus on their duties without worrying about answering calls from patients, insurance companies, or other healthcare professionals. This will allow them to provide better customer service and spend more time with each patient during their appointment.
Using a medical answering service allows you to manage your schedule more easily because it eliminates the need for you or your staff to take messages or schedule appointments in person with patients over the phone. This allows you more time to spend with patients at their appointments instead of managing their schedules by hand.
When patients call your office, they expect to speak with a live person who can answer their questions, give them information about appointments, and schedule appointments if necessary. They don’t want to leave a message on an answering machine or have to wait for someone to return their call. Instead, they want someone who can answer all their questions immediately and help them feel comfortable during what may be an anxious time in their lives.
If you’re not offering your patients the ability to be heard, they’ll only be frustrated and will likely find another doctor or facility that provides this level of customer service. A healthcare answering service will help you deliver excellent customer service by providing live operators who can answer questions and take down information. This way, when the patient returns home, they won’t have to worry about missing important details they might need while filling out paperwork at home or making an appointment later on down the road.
With a medical answering service, you don’t need to worry about staffing issues or having enough resources available during off hours and weekends. The service provides extra resources that can be used whenever needed, so you never have to worry about being short-staffed or unable to meet patient needs at any time of day or night.
TeleMed Inc is a healthcare answering service that provides a HIPAA-compliant telehealth call center solution.
TeleMed is a HIPAA-compliant medical answering service. We have the technology and processes to ensure your practice meets all stringent patient privacy and security requirements under HIPAA.
The most important thing to consider when selecting a medical answering service is whether or not they are HIPAA compliant. If they are not, you risk losing your license and being sued by patients if they feel their privacy has been violated.
The reasons listed above should be all that’s needed to convince you that a healthcare answering service is worthwhile. If there’s one takeaway from all of this, medical, dental, and veterinary practices need an excellent answering service more than ever. With schedules more packed than ever, most practitioners can’t afford to devote the time they don’t have to manage their voicemail inboxes, especially when they’re in the middle of seeing patients. Moreover, many offices would benefit significantly from a professional call management service to ensure smooth day-to-day operations for their staff members. Answering services are now worth serious consideration by physicians and other medical professionals who care about the quality of care they offer their patients.