TeleMed Blog

The holiday season presents many difficulties for clinics, physicians’ offices, and healthcare providers managing after-hours medical answering services. With staff on vacation and patient needs still requiring attention, balancing personal time with professional needs becomes complicated.  Common pitfalls, like non-urgent messages sent to on-call staff, incorrect call handling, or misdirected messages, can disrupt workflows and […]

In home health and hospice, after-hours tasks present unique obstacles. Healthcare providers must address urgent patient needs outside regular office hours while preventing staff burnout. Plus, inefficient management of after-hours tasks can lead to delays in care, increased stress on medical staff, and potential lapses in patient satisfaction. To provide high-quality patient care around the

In today’s fast-paced healthcare practices, effective communication is non-negotiable for effective care delivery and patient satisfaction. Frustration often associated with traditional medical answering services stems from delayed responses, miscommunications, and a need for more personalized interaction.  Healthcare providers can significantly ease the burden of communication by integrating coordination strategies, real-time communication tools, and automated support

For healthcare professionals, work doesn’t stop when the office closes. Calls can come at any hour, and when patients require urgent medical care–every second counts. Fortunately, new, intelligent medical answering services have become the answer to after-hours care and all-around medical triage support. Now more than ever it’s important for organizations to work together and communicate

Medical and healthcare professionals are required to follow HIPAA guidelines which make a healthcare answering service essential to the smooth running of their practice. The full-time professionals at a medical answering service have the knowledge, tools, facilities, and procedures to ensure all staff complies with federal regulations. Medical and Health providers would be well advised

Medical answering services are the first point of contact for a medical facility. They are a critical part of the medical industry, and sometimes their importance is overlooked. A medical office answering service is not only a gateway to the facility. They also take care of patient health insurance, appointment reminders, and follow-ups. Telemed Inc

Medical professionals are subject to many legal and regulatory constraints that aim to protect patients. They must be vigilant about patient privacy, including concerns over cybersecurity, telehealth, invoice and payment processing, and billing. Medical professionals are constantly on their toes, not only because of concerns regarding patient privacy but also because they have to be

The medical world is moving faster than it ever has and patients are in constant search of the quickest solution to their problems without taking any extra time to do so. Contact and connection between patients and their physicians are defining attributes to a practice’s success and a healthcare answering service can provide timely and

Although the world is starting to return to normal in some ways post-COVID, in other ways the effects are still being felt, especially within the healthcare industry. Now more than ever, it’s important for medical practices to work together and communicate as efficiently as possible in order to prevent offices from ever being overwhelmed with