TeleMed Surveys were designed specifically for practices that are concerned with the impression that patients receive during their office visit and increasing the rate of overall patient satisfaction. Successful surveys can point out weak areas in a practice for further review and correction. TeleMed can conduct patient surveys using live or automated methods. Surveys typically cover the following areas: access (ease of getting through on the phone, ease of getting an appointment, waiting times); communication between patient and office (quality of health information materials, ability to get a call returned, getting tests results back quickly); staff (courtesy of the receptionist, caring of nurses and medical assistants, helpfulness of people in the business office); and the interaction with the doctors (whether the doctor listens, thoroughness of explanations and instructions, whether the doctors take time to answer questions, how much time the doctors spend with the patient).