Columbia University Medical Center Selects TeleMed
December 23, 2005
Atlanta, GA – TeleMed, Inc. a nationwide provider of medical answering service has been chosen as a preferred provider by the physicians of the Columbia Faculty Practice Organization (CFPO). The CFPO maintains over 150 faculty outpatient locations with over 1,100 physicians serving patients in almost 30 areas of medical specialty throughout the New York metropolitan area.
“We are pleased to have been selected by one the premier healthcare institutions in the country to deliver our premium services to the benefit of Columbia physicians and ultimately, their patients”, said Steve Clover, Vice President, Sales and Marketing for TeleMed.
TeleMed will provide 24/7 answering service coverage to Columbia physicians through two state-of-the-art call centers currently serving thousands of physicians from all across the country. Practice staff will also be able to access and manage account data such as message logs and on-call schedules through TeleMed's secure proprietary web portal, MyTeleMed.
"Columbia Faculty Practice Organization is excited about our new relationship with TeleMed. Our physicians have been looking for a company that offers outstanding customer service, new technological solutions, and products to enhance patient care.... and we are glad to have found TeleMed” said Susan Aloi, MPA, FACMPE, Assistant Vice President, Clinical Operations.
TeleMed is the nation's largest provider of medical exclusive telephone answering and communication services. TeleMed also offers automated appointment reminders with confirmation, automated, web based, and live operator appointment scheduling and automated test results. http://www.telemedinc.com
Columbia University Medical Center provides international leadership in pre-clinical and clinical research, in medical and health sciences education, and in patient care. The medical center trains future leaders in health care and includes the dedicated work of many physicians, scientists, nurses, dentists, and public health professionals at the College of Physicians & Surgeons, the School of Dental & Oral Surgery, the School of Nursing, the Mailman School of Public Health, the biomedical departments of the Graduate School of Arts and Sciences, and allied research centers and institutions. Columbia University Medical Center researchers are leading the discovery of novel therapies and advances to address a wide range of health conditions. http://www.cumc.columbia.edu
TeleMed Announces "Assured Messaging" Interface
April 15, 2005
Atlanta – TeleMed is pleased to announce the release of Assured Messaging capability to all customers using text-reply capable devices including most mobile telephones. Assured messaging delivers instant verification directly to the original sender, ensuring the receipt of any text message. This is accomplished utilizing existing wireless email technology built into most mobile telephones, PDA's (personal digital assistants) and two-way pagers.
When a message is received, the user simply initiates a predefined wireless email directly to the TeleMed call center via their built-in keypad. Once this email is received, normally within seconds, the original message is confirmed and marked as closed.
Until now, TeleMed supervisors would manually follow up on messages sent, by calling patients, hospitals or physicians to ensure response. With Assured Messaging, this labor intensive and sometimes intrusive method is eliminated, delivering greater accuracy and efficiency.
“Assured Messaging allows instant confirmation of message receipt without disturbing the original caller or on-call provider. This translates into a lower cost alternative for the customer who requires message confirmation,” said Jenny Kimbrell, Vice President, Director of Operations of TeleMed.
TeleMed customers who already own text-reply capable devices should contact TeleMed Customer Service to set up Assured Messaging on their account. To find out if the device being used is text-reply capable or how to use it, contact the wireless service or consult the device manufacturers instructions.
For additional information regarding TeleMed, Assured Messaging or other features and services, please contact TeleMed at 800-420-4695.
TeleMed is the nations largest provider of medical exclusive telephone answering and communication services.
TeleMed Announces the Release of TeleMed Office
August 03, 2004
TeleMed recently announced the introduction to its existing suite of medical exclusive telecommunication services, TeleMed Office™. TeleMed Office™ enables medical practices that use TeleMed's after-hours answering service to use TeleMed Office™ to manage telephone traffic during regular office hours. Calls are automatically routed to TeleMed operators using custom algorithms designed in conjunction with each individual practice. Messages are then taken and dispatched in accordance with practice instructions. Messages can be delivered instantly via desktop or wireless device or can be viewed, sorted and distributed to practice staff according to responsibility using TeleMed's on-line interface, MyTeleMed.com™.
“With a single physician receiving nearly 150 calls per day, most of which are non-urgent, TeleMed Office is the logical solution to help medical practices better manage their telephone traffic” said Steve Clover, Vice President, Sales and Marketing for TeleMed. “This new service was designed specifically to be extremely patient friendly and cost effective.”
Patients leaving messages on office voice mail often neglect to provide the proper details, prompting a round of frustrating and costly “phone tag” with the office. Prescription requests, appointment requests and billing questions are just a few examples. With TeleMed Office™, each message is delivered complete with all pertinent information the practice requires transcribed to text for maximum efficiency and record keeping. Additionally, TeleMed Office can be used to supplement or replace any practice staff struggling to handle patient calls during the day at a fraction of the cost.
For additional information regarding TeleMed, TeleMed Office™ or other features and services, please contact TeleMed Sales at 800-529-8010.
TeleMed is the nations largest provider of medical exclusive answering and communication services.
Release of MyTeleMed™ Web Interface
July 12, 2004
TeleMed recently introduced its new customer account web interface, MyTeleMed™ (www.mytelemed.com). This secure new web portal gives office staff and physicians complete access to their TeleMed account features. After logging on using secure password verification, customers can edit settings and reports previously available only to TeleMed staff.
With easy to navigate controls, customers can view messages, post and edit on-call schedules, make temporary changes, modify locations and much more. Changes made to the account are real-time, making this a valuable tool for busy practices. The site is protected utilizing secure socket layer encryption security applications and is accessible 24/7 through a standard dial-up Internet connection. Since the interface is web based, no additional hardware or software is required |
