TeleMed Office™ enables medical practices that use TeleMed’s after-hours answering service to use TeleMed Office™ to manage telephone traffic during regular office hours. Calls are automatically skill-based routed to TeleMed operators using custom algorithms designed in conjunction with each individual practice. Messages are then taken and dispatched in accordance with practice instructions. Messages can be delivered instantly via desktop or wireless device or can be viewed, sorted and distributed to practice staff according to responsibility using TeleMed’s on-line interface, MyTeleMed.com™. Patients leaving messages on office voice mail often neglect to provide the proper details, prompting a round of frustrating and costly “phone tag” with the office. Prescription requests, appointment requests and billing questions are just a few examples. With TeleMed Office™, each message is delivered complete with all pertinent information the practice requires transcribed to text for maximum efficiency and recordkeeping. Additionally, TeleMed Office can be used to supplement or replace any practice staff struggling to handle patient calls during the day at a fraction of the cost. Here are just some of the benefits of using TeleMed Office during office hours:

• Patients do not receive busy signals
• All calls are answered promptly and professionally
• Fewer FTEs to answering your phones TeleMed can schedule your appointments, process consults and prescription refill requests, take non-urgent messages or patch urgent callers to your back line.