"I can't tell you how much we all love TeleMed. We're doing great and your whole staff is amazing!... Thanks!"

Karla Kingsbury, Administrator
University Medical Practice Associates

 

"For fifteen years I have managed the Association of South Bay Surgeons, and the one thing I use to dread the most were the phone calls from physicians telling me that the answering service had really screwed up...again..and again...and again. Since July 1998, our first month with TeleMed Communications, those dreaded phone calls ended! TeleMed does their job the best, allowing me to do my job the best. And that's the truth. Thank you."

 

Rolfe A. Metzger, Administrator
Association Of South Bay Surgeons

"We had horrible trouble with our now former answering service and received your ad as we were looking for a new one. Your salesperson got me to give TeleMed a try. It was so easy to switch. You have knowledgeable, caring, and responsible people and truly dependable service – unique compared with local services. You guys are great!"

 

Michele Davis, Administrator
Salt River Surgeons

"Our on-call schedule tends to change at a moment's notice; and it is so convenient to be able to go online and change it myself using MyTeleMed. Even more convenient is the fact that the Calendar Department is willing accept our changes over the phone."

 

Tamara McCray, Administrative Assistant
Hospice Care Options

 

"We have been with Telemed many years. I am totally satisfied with the prompt attention I get... thanks for the good job."

 

Diane Marsh, Practice Manger
Chamblee-Tucker Family Medical Center

 

"I have been with Georgia Reproductive Specialists, LLC for the past 2 1/2 years. So, that means many phone calls to TeleMed Inc. on a variety of issues, whether signal interruption issues because of building structure or malfunctioning pagers or monthly calendar On-Call communications. The Atlanta Staff has been very pleasant to work with and they became my problem-solvers on many issues.

Please accept my gratitude for training such good people to be responsive to your client's worries or concerns. It is hard to name all of your TeleMed staff who I have encountered over the last few years, but recognize them for a job well done and continued professional interaction among their clients. It was a pleasure working with such happy people on the phone. Thank you for making my experiences very memorable..."

 

Lisa Tobin, Administrative Assistant
Georgia Reproductive Specialists

 

"We called the office after 4:30 PM and the new service answered on the FIRST RING!! Dr. Levine was so excited and pleased, He pressed #7 and received an operator who advised him who was on call. I just wanted to thank you for all your assistance in getting us started. This was a long transition. We were with the other service for over 25 years. Thank you again for making this transition a good one."

 

Linda Evans-McClain, Practice Manager
Piedmont Physicians Group

"When one of our doctors was rude to a TeleMed operator, her response was perfect. If it hadn't been for our doctor behaving so badly, we would have used the recording in our staff customer service training!
Everyone we have encountered at TeleMed is courteous, professional, and eager to do their job. It is a real pleasure to work with you."

 

Anonymous, Administrator
Large Multi-Specialty Practice

 

"I would like to express my gratitude and appreciation for the fine efforts of all employed at TeleMed Answering Service.

Our company decided to try TeleMed after learning that our Radiation oncologist had been with them for a while and were very satisfied. At first I was very apprehensive to make what would be considered a very major change for our company, but everything turned out just great.

It's wonderful that your company is so professionally structured. The different departments that handle individual issues are indeed a plus. I've always had the experience of the board supervisor handling all matters in addition to being an operator and that can be very stressful to the individual. Thank you for not weighing your people down with that.

The fact that all calls are recorded is very assuring. This is very helpful when tracking situations. There have also been a few instances where I have had problems with other vendors that our company relies on that TeleMed has solved the problem instead. I was very impressed when Jennifer helped me with a pager issue when I was getting nowhere with the paging company.

Everyone at TeleMed is very friendly & kind. Thank you for all that you do for us!"

 

Marisa Lish, Lead PBX Operator
Comprehensive Cancer Centers of Nevada

 

"We have been using TeleMed for almost a year; until then we were just using a local service. We have not had a single one of our seven orthopedists complain once about how their calls have been handled."

 

Ken Neill, Administrator
Advanced Orthopedics & Sports Medicine

 

"I had my first serious inquiry today on a missed communication of a critical lab value. Everyone came down on me, stating that you folks had failed in your duty.

HOW PLEASED I was to log on to MyTeleMed (with complainants at hand) and show them that no call came in. It was a breakdown with the lab; they had an old physician contact number!
You folks are on top of it! Thanks for the great customer service."

 

Margaret McClure, Director of Communications
Mendocino Community Health Clinic

 

"Thank you taking the time to check our account satisfaction. We are pleased with the services of TeleMed. Obviously, with any account change, there will be an "adjustment" time as both the practice and the new service learn each other. I wanted to take a moment to tell you that Jennifer Lentchner has been a valuable asset to both companies in the transition of our account. As a manager of a highly customer-orientated business, I am aware how difficult it is to find employees that both satisfy the needs of the customer and represent the company well. Jennifer has been highly responsive and proactive to our needs and has assisted us greatly, even during times she was not working. We appreciate her greatly and hope that she is an example of service for years to come from your organization."

 

Alex Rader, Practice Manager

Genesee Medical Group

 

"You all are doing great! On Saturday there were two referrals and I happen to be the one on call and both were routed to me. Thanks again!"

 

Quanda Visor-Bailey, RN, CHPN

CQI Manager

Odyssey Healthcare of Georgia

 

"Thank you for your inquiry regarding the quality of service we are experiencing with your company. It is always nice to see a proactive approach to this, rather than waiting for customers to come to you with issues. I am pleased to be able to report that we have no complaints. We appreciate the service that we get. Thank you!"

 

Dennis P. Clark, DMD

 

"I have been very impressed with your services. I thank you and your staff for the professionalism demonstrated on a daily basis and the confidence that we enjoy knowing that TeleMed is "on the job" for us."

 

Phillip Harrinton, Administrator

Baltimore Washington Eye Center

 

"It has been a pleasure working with you... I particularly enjoy working with Richard and do so on a one to one basis, he is always receptive to my issues, makes changes (and there are many) in a timely fashion and in general is great to work with."

 

Jacquelin J. Costa, OM

Commonwealth Orthopedics & Rehabilitation

 

"I just thought you'd like to know, you're customer service department is great!!
I had an opportunity to work with both Angela and Jennifer for various reasons, and both went the "extra mile" to ensure that our issues were resolved both quickly and to my satisfaction. Both of the aforementioned are an asset to your company. Thank you!"

Paula Simpson

Charles River Oncology

 

"Everything is going well. It has been so easy to work with Telemed. From starting up our service, rolling our phones over, web portal training, to billing questions, everything and everyone has been great! We're very happy so far with our Telemed experience."

 

Mary Lou Riccio, M.Ed.

Clinical Research Studies

Charles E. Schmidt College of Biomedical Science Florida Atlantic University

 

"We are quite happy, thank you.  I had a great salesman, Alan, and now a great internal-workings contact, Jennifer, who educates and guides us as to best uses of the system.  I printed off the report of our one weekend call this morning, and we are calling the patient to double check on follow up needed... I wish we had converted earlier!"

Janice Baldwin

Texas Dermatology

 

"All is going beautifully. You have very good people working for you. I cannot tell you how patient your salesperson, Jordana, was. Amazingly so. Jennifer Lentcher has been Fabulous, eager to assist and ever so patient, knowledgeable and informative. Ellen, the founder and owner of MD on Call has all praise for your service and wonders why she did not go with TeleMed earlier. Contact us any time."

Nancy Garcia

MD OnCall